Shipping & Returns
Shipping
Packaging
Each item of Amalily jewellery comes in a complimentary suede pouch. If you'd like a gift box, you can add the gift packaging option for an extra £4.00.
Click & Collect
Click & Collect orders are ready for collection within 1 day of placing your order (during opening hours) and will be ready for you to collect at your convenience. Just wait until you've received that collection notification email, then pop in!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for an exchange or a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your order number and receipt in the package. Shipping return costs are not covered.
Returns must be sent via tracked post - 48hr Tracked (With Royal Mail) or an equivalent postal company.
To start a return, you can contact us at info@amalily.com with the order number and details of exchange or refund. We will then send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Earrings
For earring returns, we do accept earring returns for earrings made in the following metals: .925 Sterling Silver, Stainless Steel and 9ct Gold or 18ct Gold. We cannot accept returns for any other earring metal due to hygiene reasons as they cannot be cleaned effectively.
Any other questions? Contact on info@amalily.com or 01727 836472.